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Hertzler SPC Solution Profiled in May Quality Digest by TR Cutler
In the May issue of Quality Digest, manufacturing journalist, Thomas R. Cutler, profiles Hertzler Systems' SPC technology solution. Cutler asserts, "Whether using a lean Six Sigma quantification methodology or other lean-principled effort, it's always exciting when a program launches. The buy-in from members of the lean team is at its peak. Although arduous, kaizen events, developing measurable results, and defining metrics of improvement create a dynamic for change, improvement, participation, and purpose." According to Evan Miller, president of Goshen, Indiana-based Hertzler Systems Inc., "The key to success in the lean environment is discipline. Initially, many companies just don't know how to manage projects. It's important to learn to set formal expectations, make promises, and set boundaries around how much you're going to try to accomplish."

Hertzler Systems has been a leader in Statistical Process Control and Six Sigma for over twenty years, and includes a diverse customer base in service, transactional and manufacturing environments; clients include BAE Systems, Crown Audio, IDEX Corporation, McCormick & Company, Inc., Hormel Foods Corporation, Titleist & Footjoy, and TaylorMade-Adidas Golf Worldwide. The company's software and services enable clients to collect and analyze data; building a robust data infrastructure for making data-driven decisions. These capabilities help clients to reduce costs, cycle time and errors, and increase profitability.

In the Quality Digest feature, Cutler notes there is a way to eliminate lean apathy. Six months into a new lean initiative, people get tired. They're reacting the same way they do to their New Year's resolution to get to the gym every morning at 5 a.m.: By June it's become 6 a.m. twice a week. When this happens, it's time for some coaching--a fresh pair of eyes.

"One important discipline is a formal change-control process," Miller notes. "We need flexibility in our rapid-pace business world. Change control provides a process for prioritizing and managing the impact of those changes. It is one of the most important tools that control 'scope creep.'"

Indeed. When a project's metrics drag along with little result, apathy sets in and team members feel discouraged. Change control is an important tool to re-empower the team. In a data-driven culture, there are cost-effective ways to simultaneously collect and visualize critical data that allows members of a lean team to commit and recommit to continued process improvement.

In a Six Sigma environment, the ability to anticipate these quantifiable measurements allows the project to continue in a consistent manner, as follows: * Reduce costs and cycle times of Six Sigma projects by automatically collecting critical outcome data (critical Y) and the inputs that drive those outcomes (critical X). * Focus attention on improvement goals through innovative defect-improvement charts in service and manufacturing businesses. * Uncover hidden sources of variation using automated statistical tools. * Drill down into data to identify significant opportunities for improvement.

Hertzler Systems ( provides seamless, accurate data acquisition solutions that drive business transformation. The company provides the leading real-time data acquisition and analytics software, the GainSeeker Suite. This powerful and flexible system is best used by lean and progressive companies. Gainseeker Suite allows companies to connect with devices and other information systems, collecting data and alarming key personnel when problems arise; this technology allows organizations to analyze data for root cause problems, converting data into knowledge.

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